The Employees  Provident Fund Organisation (EPFO), under the Ministry of Labour & Employment, Government of India provides social security benefits to its members in terms of provident fund and old age pensions under the Employees' Provident Funds & Miscellaneous Provisions Act, 1952 (referred to as the Act hereafter), enacted by the Parliament of India, which extends to the whole of India except the state of Jammu and Kashmir.

The EPFO currently manages funds for workers of specified industries under three different schemes, namely the Employees Provident Fund (EPF), the Employees  Pension Fund (EPS) and the Employee Deposit Linked Insurance (EDLI). The EPFO is currently the 12^th largest sovereign pension fund, managing funds of approximately $ 100 billion. In terms of the number of beneficiaries served, the EPFO is  the largest sovereign pension fund in the world.
 

1. Understanding stakeholders' requirements and motivating them to avail services from the EPFO.
    
2. Best service delivery practices using Information Technology.
    
3. Help desk support and effective dashboard.
    
4. Good governance and control mechanism.