The National Sickness Insurance Fund (Caisse nationale d'assurance maladie (CNAM)) which has implemented new and innovative information and communication technologies (ICT) in social benefit management, has developed since 2010 a new strategy to improve performance at all levels of management.

Drawing on Kaplan and Norton's Balanced Score Card (BSC) work, the method aims to share out all the projects and action plans among the managers to maximize results and thus cultivate a culture of excellence based on project progress accountability reporting.

The project leaders update performance indicators via the Web application. Management can then access a synthetic view of the overall progress schedule.

This device is a communication tool for managers faced with inter-branch procedure optimization. The dashboard reveals the contribution of each project to the overall improvement, hence the mobilization effect. All the project leaders are fuelled by performance ambition.

Thus, the Web application manages more than just the projects: it helps the structure comply with the overall vision of the CNAM.