Modernizing the information system to improve service quality and combat fraud

In July 2013, the National Social Security Fund (Caisse nationale de sécurité sociale (CNSS)) launched a programme to improve its information system by integrating the use of biometric cards and e-declarations in its operation. With the biometric card, insured individuals will be able to verify the payment of their contributions, obtain all career and status information, simulate the conditions of their upcoming retirement and collect benefit payments at a kiosk.

The adoption of online salary declarations (e-declarations) will allow automatic payments to contribution accounts, resulting in improved monitoring of the debt and real-time record keeping of insured persons' careers. Implementation of these practices allows the Fund to link the insured person with the management of his or her individual account, improve his or her identification to reduce document and financial fraud, and optimize contributions collection. This improves cash flow, supporting efforts to increase the use of banks and the monthly payment of pensions and annuity products that began in February 2014.

Award Region
Award Year
2014
Contact email
j.ntoutoume@cnss.ga
Country
Region
Main country
Main region