Guideline 6. Developing a service culture

Guideline 6. Developing a service culture

App folder
sites/default/files/images/guidelines/COLL08-GL06/
Guideline code
SQ_00800
Old code
COLL08-GL06
Weight
7

Reception area optimization project (efficient and innovative)

Since April 2014 the Social Insurance Institute - State Employees' General Retirement Fund (Institut de prévoyance sociale - Caisse générale de retraite des agents de l'Etat (IPS - CGRAE)) has been the object of a major reform which aims notably to ensure continued improvements in the quality of services provided to insured persons by setting up an efficient reception structure.

Utility maximisation from available medical specialists for health service improvement: An innopvative approach to increase quality of health services in hard to reach areas

The National Health Insurance Fund (NHIF) has accredited a wide range of health facilities many of which are currently ill-staffed. Unfortunately, the few available medical specialists would not want to work in areas other than cities and municipals. For this and other reasons, NHIF in 2012 incepted the Medical Out-reach Program (MO-P).