According to the Public Servants’ Pension proclamation number 345/2003,the pension contribution was to be collected from every employer monthly and transferred to the pension fund account within a month time after the payment of monthly salary. Even though it has been clearly stipulated in the pension proclamation, it was very difficult to collect the contribution efficiently (both in terms of time and the right amount). One of the major challenges the agency faced in collecting the pension contribution was related to the system.