Inspired by its compromise with social transformation, Compensar designed and implemented on its own initiative a pioneering model of participation in social housing (Intervención en Vivienda de Interés Social (VIS)), aimed at building communities beyond housing delivery.

By means of a coaching process, the new families of VIS projects led by Compensar develop social and civic skills that stimulate the sense of community ownership. It also improves their quality of life, ensuring communal life, training leaders and creating opportunities for integral growth.

The development and implementation of the Customer Experience Centre involved a previous project (from 2012 to 2014). Since January 2015, the Family Allowances Fund launched a new project that focuses on the client’s emotions and experience when interacting with service providers.