One of the main tasks of the Iranian Social Security Organization (ISSO) is providing the contributors with health services whether directly (through the ISSO owned health centers) or indirectly (through the health contractors). With regard to the increasing demand of health services and emerged problems in this field, especially in the process of patients admission to visit doctors and other service providers (laboratory, radiology and …) in the ISSO owned health centers, the ISSO decided to keep pace with technology and offer e-admission to the patients. Several plans were reviewed and eventually, different ways for different groups were organized and implemented, including Telephone, Internet, Mobile App and USSD Order codes. This innovative plan leaded to 47% reduction of in-person admission and 85% increase of the clients satisfaction .
Towhid Square
IR- Tehran 1457786433
Iran, Islamic Republic of