The Public Service Pensions Fund (PSPF) was established in 1999 to serve public servants employed in the central government and executive agencies. The PSPF operates two schemes, the mandatory scheme and the supplementary scheme. To date the Fund serves 340,098 contributing members in the mandatory scheme, 91,137 members in the supplementary scheme and has 77,508 pensioners.

Since the reform of the social security sector in Tanzania, the Fund has been carrying various initiatives to improve the quality of its service in general and in particular establishing new products for its members. The records show that such initiatives have borne the expected outcomes in terms of improving service quality, meeting members' needs and expectations, and getting a market edge for new members.

Since the inception of these products, PSPF has manage to register 12,442 new members from the private sector in 2015/16. On the other hand 2,355 members have benefited from the Start-up Life loan, the Education loan and the Plot purchase loan, where a total of TZS 4.50 billion has been issued.

This submission therefore, illustrates service quality introduced by the Fund through innovative and unique products.