The one-stop service centre project is in line with the initiative of Algerian authorities to rethink basic public services from the citizen’s point of view. Instead of functioning in an isolated fashion, our services need to be grouped into units that make benefits accessible under optimal conditions, preferably via a common interface: the “one-stop service centre”.

From this point of view, “the one-stop service centre” can be defined as “a service structure which provides the citizen with a number of services and benefits in a single location instead of traditional responsibility of multiple bodies”.

The structure ensures that claims by insured persons and/or their dependants are handled properly.

The one-stop service centre agent is the sole contact for the insured person or his/her dependant, regardless of the nature of the request for benefits or services.