Since its reorganisation in 1996, the Pension Fund of Morocco (Caisse marocaine des retraites (CMR)) has managed civil service pension schemes and services on behalf of third parties. The CMR follows a multi-annual strategic planning process, characterized by a multidimensional, balanced distribution of its objectives into five areas of focus: governance, finance, process, resources and clients. This planning process is reinforced by a policy of contractual arrangements and partnerships with the State and government agencies for all aspects of the schemes and regulated benefits, and with other accredited partners responsible for providing benefits. The goal of this approach is to improve the CMR's action plans, particularly those that focus on continuous improvement of services for the Fund's users. Bringing the partners together to work on common projects and defining a specific framework for cooperation has produced a set of actions and resulted in the timely completion of Fund projects at a reduced cost.