The institution facilitates access to benefits and services by simplifying administrative formalities, better coordinating with other institutions and developing a clear multi-channel strategy.
Guideline code
PSE_02000
Mechanism
Mechanism
- The management should:
- Reduce administrative formalities through automatic information exchange with partner organizations;
- Work with stakeholders in designing forms;
- Provide access to electronic forms and online help and automatic recapture of previously collected information;
- To the maximum extent possible, provide context-sensitive support that encourages self-help;
- Provide information to competent authorities about simplified procedures and regulations.
Parent
Structure
Structure
- The management ensures that administrative formalities and procedures for workers, jobseekers and employers are easy, kept to a strict minimum and leverage online tools to the greatest extent possible.
- The management, under the supervision of the board, should ensure that all administrative business processes are client-centric and that the use of various channels to interface with the institution is monitored and analysed with a view to optimizing the mix of person-to-person, indirect and online access.
Title HTML
Guideline 17. Simplifying procedures
Type
Guideline_1
Weight
24