Guideline 16. Informing the employers and the insured of their rights and obligations

Submitted by Anonymous (not verified) on Tue, 07/10/2018 - 09:46

The competent institutions clearly and proactively inform jobseekers and workers of their rights and obligations.

Guideline code

PSE_01900

Mechanism

Make the possibility of online services and digital collaboration a reality for jobseekers and workers;
Make documentation and information booklets available;
Publish clear and up-to-date information and provide online access to benefit entitlement simulators;
Remind all workers, and notably jobseekers, of their rights and obligations by mail or electronic messaging;
If necessary, cooperate with worker representative organizations so that they may better inform their members of their rights and obligations;
Set up easily accessible information centres;
Make rule-based decisions, which include the possibility of appeal;
Ensure that electronic communication of personal information is secure;
Use simple language in their publications and communications.

Parent

Structure

The institution should underline the importance of balancing rights and obligations.
The institution should work closely with workers’ and employers’ representatives in the interest of providing services best responding to each party’s needs.
The institution should inform jobseekers and workers in a clear and timely way so that they:

Are aware of the benefits, provisions and services to which they are entitled;
Respect the procedures, conditions and obligations that allow them to obtain and retain these benefits, provisions and services;
Understand their obligations and responsibilities, particularly as regards their participation in employment and training services, individual and active job-seeking and acceptance of appropriate employment.