The institution develops mobile-based services according to institutional plans, taking into account the main types of user interaction and system integration approaches.
Guideline code
ICT_04600
Mechanism
Mechanism
- The management, with the assistance of the ICT and business units, should identify the (user) services to be offered as a priority, commissioning the specialized units to design them. They should take account of the technological parameters and costs. In addition, they should ensure coordination with the work units responsible for non-mobile services so as to reuse existing data sources.
- The management should appoint the internal and external work teams responsible for the creation, maintenance and use of mobile services.
- The ICT unit should ensure that design of mobile services takes account of unidirectional, bidirectional and mobile office modalities and the need to integrate them with other services. Concrete services may be based on a combination of these approaches.
- The ICT unit should ensure that implementation of services maintaining a session or state take into account data consistency issues. When data is exposed in clients’ mobile devices, consistency and security should be extended to those devices.
- It should be borne in mind that the training of the human resources involved and follow-up on the quality of the services will be crucial to their success.
Parent
Structure
Structure
- The management, with the assistance of the ICT and business units, should establish priorities for mobile-based services of interest to the institution.
- The management should consider underlying user interaction and system integration approaches to mobile-based services, including:
- Unidirectional and notification services, without state or session maintenance;
- Bidirectional and interactive services, with state or session maintenance on a server;
- Mobile office services, with state or session maintenance on a server and the client combining multiple applications in an integration environment.
- The management should take into account infrastructure and communication services available to users, as a key aspect in selecting the type of interaction.
- Based on the medium-term plan developed under the operational framework, the management should establish policy for the allocation of responsibilities and resources for the implementation of mobile services.
- The implementation of mobile-based services should proceed in accordance with the operational framework, in particular by conforming with the technological standards.
Title HTML
Guideline 36. Variety of mobile services to be provided
Type
Guideline_1
Weight
49