The institution establishes a framework for the application of mobile technologies which defines the main procedures, duties and responsibilities, and technical standards, and includes an application strategy plan.
The application strategy could be a medium-term, three- to five-year plan.
Guideline code
ICT_04500
Mechanism
Mechanism
- In developing an operational framework for the implementation of services based on mobile technologies, the ICT unit, together with the business units, should include:
- Analysis of mobile technologies available in the institution and the country, the extent of their utilization among target groups, their costs (infrastructure and communications contracts) and other requirements;
- A medium-term plan for the implementation of mobile services which takes account of the technical and economic potential and complexity of incorporating the technologies; adopts a gradual approach to services and technologies to achieve their rapid implementation at lowest cost; takes account of the capacities of potential users, the technology and the institution; and considers different management options (e.g. internal services, market publishing, outsourced services, internal and external access to information);
- A plan for the incorporation of mobile technologies and products within the institution, including the maintenance of mobile systems and integration with services on other platforms, in accordance with the service plan. In the absence of applicable international standards, internal standards on mobile technologies should be based on available technological specifications and ongoing investigation and follow-up of technological developments; the plan should also include performance evaluation procedures on the effectiveness and efficiency of the implemented services.
- The ICT unit, with assistance from specialized units, should prepare a training plan for all those involved in the provision of the services.
- The management should communicate the operational framework throughout the institution, emphasizing the new services and their advantages to internal and external users.
Parent
Structure
Structure
- The board and management should develop a strategic framework for the adoption of mobile technologies with the aim of making significant improvements in the quality of the institution’s service and the effectiveness of its administration; the framework should include a medium-term plan for the application of mobile technologies and describe the scope of resulting services and their benefits, as well as the required level of investment.
- The management may set up specialized organizational structures to develop, maintain and audit mobile services deployment processes, with well-defined and documented roles and responsibilities to ensure accountability.
- The contracts administration office should include institutional technical standards in requests for proposals, contract documents and service level agreements.
- The ICT unit should specify institutional technical standards on mobile technologies, and determine duties and responsibilities regarding their application and management.
Title HTML
Guideline 35. Institutional framework for the application of mobile technologies
Type
Guideline_1
Weight
48