Participation refers to the effective involvement of stakeholders in the institution’s decision-making process to protect their interests and to support the social security programme. It is a way of building partnership between the board and the institution’s stakeholders, allowing better policy-making, improvement of trust among stakeholders and the enhancement of transparency.

The most solid form of participation is the power to decide. Less extensive forms are participation in the decision procedures, participation in the nomination of representatives, the possibility to provide advice and attend meetings, and the right to be informed. Members and beneficiaries must have channels by which to monitor those responsible for the management of the social security programme. Redress mechanisms should be in place to empower stakeholders with monitoring, oversight and/or disciplinary powers over those entrusted with the programme.

This guideline will assist the board to promote the principle of participation in the administration of a social security institution.