The institution specifies a model connecting the main operational processes involved in contribution collection and compliance and including the information flow between processes.
If the national system assigns contribution collection responsibilities to multiple institutions and some processes are distributed (i.e. carried out by several institutions), the model should capture these characteristics and represent them appropriately. In particular, the model should indicate the entity responsible for the processes and how outside processes relate to the institution’s internal ones, and which internal organization is responsible for coordination with the outside entity.
Guideline code
CCC_01000
Mechanism
Mechanism
- The management should specify a model connecting the main operational processes, including:
- Registration of contributors, which includes their identification and compliance status. The model should include the identification system used for registration and whether this identifier is used only for the social security system, on a broader basis or as a national identifier;
- Determining contribution amounts and billing, which includes declaration management, calculation and account generation;
- Collecting payment of contributions, which includes both collection and notifying and transferring the corresponding amounts to the administration of social programmes;
- Recording contributions on the social insurance records of individual contributors;
- Debt management, which involves the administrative and coercive procedures to deal with debtors;
- Fraud control, which involves all the various policy and operational approaches to prevent, identify, and eliminate fraudulent activities in the process.
- The process model should also include other support processes, such as reporting and generation of certificates (e.g. exemption from payment due to low earnings), provision of upto-date status information to contributors and help-desk services.
- If multiple institutions are assigned responsibilities for contribution collection, the model should:
- Explicitly represent the distributed and multi-institutional nature of the processes;
- Indicate the entity responsible for the processes and how outside processes relate to the institution’s internal ones;
- Indicate which internal units are responsible for coordination with the outside entities and how problems will be addressed.
- Permanent improvement of this model and the processes involved should be carried out systematically, using, among other inputs, information about the key errors made by contributors and employers.
- The management should communicate the model to the institution’s authorities and throughout the institution.
Parent
Structure
Structure
- The management should specify a model connecting the main processes and information flows involved in contribution collection and compliance operational functions, based on the adopted definitions on governance and strategy.
- Where operational processes are distributed among several institutions, these should be identified and represented in the process model.
- The operational processes should include: registration of contributors; determining contribution amounts; billing, collecting and recording payment of contributions; debt management and fraud control.
- The process model should specify information flows between the processes involved, and with relevant information systems both within and external to the institution.
Title HTML
Guideline 7. Specifying a model connecting the main operational processes and information flow
Type
Guideline_1
Weight
15