Trends in Public Employment Services: Insights from the 2025 Capacity Report

Submitted by pmassetti on
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Public Employment Services (PES) are increasingly adopting digital tools for jobseeker registration, vacancy matching and satisfaction monitoring to respond to an older client base, shifting labour market conditions and organisational challenges. They are also adopting skills-based approaches, particularly in client profiling. Furthermore, most PES are involved in the management, coordination, and delivery of the reinforced Youth Guarantee (YG), with involvement increasing since 2023 across various phases of its delivery. In particular, involvement has grown in profiling and outreach, alongside labour market analysis to identify obstacles faced by young people entering the labour market.  Alongside these trends, institutional change is under way. During the review period, 56% of PES (18 out of 32) have implemented substantial reforms such as internal restructuring of services and efficiency of processes, improving labour market information systems or introducing new tools for specific target groups as well as shifts towards greater autonomy or decentralisation.
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