Guideline 31. Individual outcomes

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The return-to-work programme takes an individual approach that focuses on the needs of the person concerned and monitors the effectiveness of its outcomes on them.

Assessing programme effectiveness requires assessment of individual outcomes, success rates and impact on the person concerned. This in turn requires an initial individual needs assessment, a person-centred action plan with performance indicators and a final assessment of the outcome(s) for the person concerned.

Guideline code

RTW_04200

Mechanism

The return-to-work professional should develop evaluation tools which are validated for seeking feedback from the person concerned and measuring the success rate of the return-to-work programme.
The return-to-work professional should collaborate with internal and external stakeholders to ensure the integrity of data collected.
The return-to-work professional should use the feedback from the person concerned to formulate recommendations to improve individual outcomes and increase the success rate of the programme.

Parent

B. Specific Return-to-work Principles and Guidelines

Structure

The management should ensure that an evaluation system is in place to assess individual outcomes, including objective (quantitative) results and subjective (qualitative) outcomes.
The management should ensure that the person concerned has the opportunity to evaluate the return-to-work process and its impact upon them.
The management should ensure that evaluation results are shared with the person concerned, their employer, trade union and other appropriate stakeholders, in compliance with confidentiality requirements.
The management should ensure that recommendations arising from the evaluation are applied to improve the outcome(s) for the person concerned.
The management should delegate implementation of the evaluation system to the return-to-work professional.

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