Guideline 17. Quality control

Submitted by Anonymous (not verified) on Tue, 07/10/2018 - 09:46

A return-to-work quality control strategy includes specific actions to ensure that the needs of the person concerned are systematically, reliably and effectively met on an ongoing basis.

The strategy should include risk assessment and environmental monitoring to identify changes in the person’s needs, the workplace and the business environment, as well as developments in return-to-work policy and programmes.

Guideline code

RTW_02400

Mechanism

The return-to-work professional should document an annual plan with specific objectives, performance indicators and actions directed at achieving specific objectives for the person concerned and the return-to-work programme.
The return-to-work professional should ensure that the criteria for selecting service providers include evidence-based and appropriate staff qualifications, type and quality of services offered, reputation and practices.
The return-to-work professional should secure individual contracts with service providers which include performance indicators, requisite staff qualifications, desired outcomes and other quality control measures.
The return-to-work professional should implement review mechanisms, such as peer reviews, self-audits and benchmarking with good practice organizations, and undertake user-satisfaction surveys.
The return-to-work professional should set up processes for evaluating contracts and expenditures to ensure they are cost efficient and effective.
The management should engage qualified external auditors to audit the return-to-work programme.
The management should ensure that the sustainability of the return-to-work programme is assessed against such measurements as health-related quality-of-life outcomes.

Parent

B. Specific Return-to-work Principles and Guidelines

Structure

The management should collaborate with internal and external stakeholders to assess risks and establish a quality control policy, to ensure consistent, reliable and desired outcomes for each person returning to work.
The management should ensure the quality control policy addresses planning, monitoring, implementation and evaluation of the return-to-work process as well as its impact on the person concerned.
The management should ensure the quality control policy addresses evidence-based practice and standards expected of stakeholders, partners and service providers, and how these standards will be consistently met.
The management should task the return-to-work professional with implementing the quality control policy.
The management should ensure that a system is in place for seeking, reviewing and acting on feedback from the person concerned and other stakeholders.

Tags