Guideline 14. Case management

Submitted by Anonymous (not verified) on Tue, 07/10/2018 - 09:46

A case management system provides support, communication, coordination and cooperation among relevant stakeholders and professional organizations.

Case management usually involves:

Guideline code

RTW_02100

Mechanism

The case manager should adopt a multi-disciplinary approach to case management and ensure regular communication among stakeholders.
The case manager should focus on the individual rehabilitation process and accompany this process by being the link between the person concerned, the employer, trade unions and healthcare providers.
The case manager should focus on workplace interventions to ensure that the person concerned is returned to the workplace they occupied prior to their injury or illness.
In discussion with the person concerned, the case manager should anticipate the person’s accommodation needs, including potential barriers to their return to work, and establish solutions to address them.
The case manager should partner and collaborate with public and private sector community agencies to facilitate the person’s durable return to work.

Parent

Structure

The management should task policy-makers with the design and case managers with implementation of the case management policy.
The relevant policy-makers and case managers should agree on a coordinated approach to case management which includes support, communication, coordination, planning and cooperation among relevant stakeholders.