The competent institutions profile, inform, advise and guide jobseekers in their search for employment. They collaborate with employers and provide them with quality service to achieve this.

The specific guidelines in this section are:

• Establishing the profiles of jobseekers and unemployed persons
• Adapted measures for vulnerable groups of jobseekers and unemployed
• Roles and skills of job counsellors/case managers
• Informing, guiding and supporting jobseekers and unemployed persons
• Working with employers and providing quality services