The institution monitors the performance of ICT-enabled investments and services, evaluates whether they generate the expected value and match the institution’s goals, and determines whether adjustments are necessary.
The overall goal is to ensure that value is created and continues to be created throughout the investment life cycle.
Guideline code
ICT_01300
Mechanism
Mechanism
- The ICT and specialized units should monitor the performance of ICT-enabled investments and services, evaluate whether they generate the expected value and match the institution’s goals, and determine whether adjustments are necessary.
- The ICT and specialized units should implement processes to:
- Define and monitor key metrics and respond quickly to any changes or deviations, monitoring the performance of different elements such as the overall portfolio, individual investments, ICT services and ICT assets, among others;
- Monitor key goals and metrics to determine the extent to which the business is generating the expected value and benefits to the institution from ICT-enabled investments and services, identify significant issues and consider corrective actions;
- Monitor and optimize the performance of the investment portfolio and individual programmes on a regular basis throughout the investment life cycle;
- Monitor and control programme (solution delivery) and enterprise (value–outcome) performance against plans throughout the economic life cycle of each investment and report this performance to the programme steering committee and the sponsors.
- The established organizational structure should undertake evaluation throughout the entire life cycle of products and services.
Parent
Structure
Structure
- The board should commission the management and the ICT unit to implement monitoring and evaluation processes on the performance of ICT-enabled investments and services.
- A specialized organizational structure, reporting to the management and the ICT management, should be established to monitor and evaluate the performance of ICT-enabled investments and services. To establish accountability, the roles and responsibilities of the units within that structure have to be well defined and documented.
- The monitoring and evaluation processes on the performance of ICT-enabled investments and services should follow the adopted ICT governance principles and ICT strategies, and be based on international standards and practices (e.g. COBIT®).
Title HTML
Guideline 9. Monitoring and evaluation of ICT-enabled investments
Type
Guideline_1
Weight
16