The institution operationalizes its mission and general objectives into specific ICT-related plans and actions implementing social security functions.
Guideline code
ICT_00700
Mechanism
Mechanism
- The ICT unit, with the assistance of the project managers and specialized units where applicable, should define and put into practice a systematic method to identify ICT-based approaches that enable the implementation of social security functions, taking into account:
- Common characteristics of functions related to:
- Policy and strategic definitions, which are usually carried out by the board and management;
- Management of programmes and processes, which are developed by business units;
- Service delivery, which focuses on users both internal and external (i.e. citizens) and on the mechanisms that facilitate applying procedures established by the institution, especially those implementing social security functions;
- The implementation of cross-programme processes;
- Integration between different systems and processes;
- The implementation of corporate resources, such as master data or registries, which could play a key role in supporting the implementation of social security functions.
- The defined method could be based on a global map of social security functions and resources (e.g. the common architecture defined in the ICT strategy), from which connections to ICT-based solution approaches could be established.
- The outputs of this method should include implementation plans for ICT-related activities.
- The management should communicate the defined approach and related implementation plans throughout the institution.
Parent
Structure
Structure
- The management should establish a systematic method to operationalize the institution’s mission and general objectives by identifying ICT-based approaches that enable their implementation.
- The common architecture established in the ICT strategy and innovation prospective should be used as a framework to connect the social security and ICT elements.
- The method adopted to operationalize the institution’s mission and general objectives should align with the institution’s ICT governance as well as the ICT strategy.
Title HTML
Guideline 4. Operationalizing social security functions through ICT
Type
Guideline_1
Weight
10