Awareness of rights and obligations vis-à-vis the social security system, including with regard to contribution collection and compliance, plays a key role in fostering a “culture” of social security and compliance. This is particularly important where there have been historical problems of poor service, fraud or data loss.

A culture of social security and compliance must include efficient and compassionate administration of programmes by social security institutions, fair and timely benefit payments and an absence of fraudulent behaviour by staff or officials. Members should be confident that all parties are paying their fair share of contributions and that funds are well managed and services efficiently delivered.