Key capacities – some internal to the institution, some external – enable social security institutions to work towards the extension of coverage. In most cases, the extension of coverage is a horizontal endeavour requiring the collaboration of a variety of institutional players.

The specific guidelines in this section are:

• Formulating a strategic coverage extension plan
• Leveraging partners in administering the scheme
• Setting appropriate standards for different services and facilities
• Establishing adequate ICT capacity
• Putting in place a responsive administrative structure